M1 BroadBand <-- BOYCOTT...!!!

Manager433 SG

Today Straits Times reports liao.

YI SG

i have to thank VODKA KE0601 for the announcement of m1 “FAIR USE POLICY”. they are simply “playing with words” here. who read the t&c anyway? i find that they should highlight this point to their potential customer. come on, be realistic. people are looking at this as an alternative to their wired broadband.

YI SG

extracted from http://forums.hardwarezone.com/showpost.php?p=21400698&postcount=106

This morning a gentleman called Petet who responded to my call for callers, told me he gave up his JetPack service becoz he wanted to go unlimited, and the $38 seemed pretty attractive. Not anymore, since he is only getting 100 kbps on his M1 Broadband Line, compared to the 500 kbps he used to get on his JetPack. "It's like the dial-up days when you see the GIF pictures taking its time to load!"

YI SG

i will like to hightlight another risk. you may exceed 2 gbytes unknowingly or worse, bill wrongly & cannot prove it.

the following were extracted from m1 faq at http://www.m1.com.sg/broadband/faqs.htm

How can I check how much data I've used?

Click on the Usage tab on the Vodafone Mobile Connect software and you will be able to see the approximate amount of your data usage - total of what you have sent and received during the current dial-up session. However, do take note that Vodafone Mobile Connect uses advanced compression software and so does your mobile phone network. Thus the software provides only an indication of your usage and not the actual amount.

FireIce SG

long ago already got someone wrote to papers liao

buses_galore SG

Unlimited is 2GB???Boycott…

YI SG

i have absolutely no intention to sign up at this moment. Wink

VODKA KE0601 SG

And why the need for a router, when the the monthly transfer-rate is capped at 2GB/MONTH...??? The following statement is completely misleading...

I can see the bill-payment in the million-dollar range, judging by the way M1 charges according to S$0.01/KB.

VODKA KE0601 SG

Problem is, the intentional impression by M1's marketing efforts for its broadband services is exactly that of a home and office network solutions, rather than a mobile-based one.

From the above, any Tom, Dick And Henry would have initially assumed that M1 BroadBand services would be a cost-effective alternatives to those provided by SingTel And StarHub.

^tamago^ SG

$10,485.76 per GB exceeded. pwn u dep dep.

^tamago^ SG

"i called M1 again today to see what kind of reply they would give after Straits Times published their so called "UNLIMITED" broadband which in fact is Limited to only 2GB fair use policy and here's both CSO's named "RED" & "Khushy" told me;

As usual both CSO's told me that the 2GB data limit is set to protect the interest of subscriber in situations where there's unauthorised, excessive usage or fraudulent activities and the finance dept will call the customer if the 2GB limit has been triggered and i ask her if every month the customer exceeds the 2GB limit so does dat means their finance dept will call the customer every month. And she says the finance dept will review each customer usage on a case by case basis and will call the customer BEFORE taking any actions such as imposing any additional charges due to unauthorised, excessive usage or fraudulent activities.

And I asked both the CSO's then why put the word Unlimited in their broadband plans?

both the CSO's told me that M1 Unlimited Broadband Plans are Unlimited in terms of accessing the internet anywhere in Singapore and that's why they call it unlimited access from anywhere and also unlimited to surf any website the customer like subjected to the 2GB Fair Use Policy. "

http://forums.hardwarezone.com/showthread.php?t=1477305

lpx88 SG

Originally posted by ^tamago^:
"i called M1 again today to see what kind of reply they would give after Straits Times published their so called "UNLIMITED" broadband which in fact is Limited to only 2GB fair use policy and here's both CSO's named "RED" & "Khushy" told me;

As usual both CSO's told me that the 2GB data limit is set to protect the interest of subscriber in situations where there's unauthorised, excessive usage or fraudulent activities and the finance dept will call the customer if the 2GB limit has been triggered and i ask her if every month the customer exceeds the 2GB limit so does dat means their finance dept will call the customer every month. And she says the finance dept will review each customer usage on a case by case basis and will call the customer BEFORE taking any actions such as imposing any additional charges due to unauthorised, excessive usage or fraudulent activities.

[b]And I asked both the CSO's then why put the word Unlimited in their broadband plans?

both the CSO's told me that M1 Unlimited Broadband Plans are Unlimited in terms of accessing the internet anywhere in Singapore and that's why they call it unlimited access from anywhere and also unlimited to surf any website the customer like subjected to the 2GB Fair Use Policy. "[/b]

WTF.

ditzy SG

If people took the effort to read the fine print, all these trouble could have been avoided. Laughing

Y_Shun SG

yes but i still think its a wrong term to use "unlimited"....

then for m1, why dun they use the world, "everwhere"? isn't it better? lol

ditzy SG

Because the 99.99% coverage happens to miss out SISPEC at pulau tekong. Laughing

d0rr SG

Originally posted by ^tamago^:

[b]$10,485.76 per GB exceeded. pwn u dep dep.[/b]

hey i've calculated it before too Very Happy luckily didnt sign up (almost!!)

but i think they will call u up or terminate ur account before u are overcharged, er.. i supposed? Razz

d0rr SG

btw, not sure if anyone got conned?? Rolling Eyes

ditzy SG

Call you up to tell you you're overcharged? Oh yeah, right, sure. Laughing

ditzy SG

Already wrote in to the papers. Laughing Before that was only 1gb limit.

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